https://quilltokeydesigns.com/portfolio daily 0.75 2025-12-29 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598403713162-AY1Y289WL07U8Z1O1S6F/coverlaptop.JPG Portfolio - New Website Design Created with Storyline. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596059411487-71RTHGW1XKQEIYAUYIDC/Cover-photo-the-power-of-redirection.jpg Portfolio - The Power of Redirection Created with Rise. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598403886463-KXZXI8A1AN6J9WRUVTA2/laptoppic.JPG Portfolio - Claim Reimbursement Created with Storyline. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598411690400-1TYB9BWRN84785SQ0R92/losshistory.jpg Portfolio - Healthy Pet Credit Created with Rise. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405073696-DYQP5JHQCGDNS8A1MVMY/cover.JPG Portfolio - COVID-19 Extensions Microlearning created with Rise. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598404894684-2R0U31ACO6K9OGG3ZR6Y/coverphoto.JPG Portfolio - Escalation Heirarchy Microlearning created with Rise. https://quilltokeydesigns.com/about daily 1.0 2025-12-29 https://quilltokeydesigns.com/contact-me daily 0.75 2023-01-31 https://quilltokeydesigns.com/services daily 0.75 2023-10-31 https://quilltokeydesigns.com/the-power-of-redirection daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1595369069811-HIFLPMF5YOP8S65HZNJ1/color-pal.PNG The Power of Redirection - Color Palate The coolest of the cool colors were chosen from the company palate to reinforce the mindset of staying calm, cool, and collected on these potentially hot phone calls. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596136910897-Z9TIFZY2WDLPC4MWQZW7/JobAid.jpg The Power of Redirection - Job Aid This article was added to the company Knowledge Base for agents to easily refer to while on a phone call. It specifies which scripts are best used in different situations so they can quickly find the best statement to use. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1595370703543-93Y9E3IP16WWZI2BVN22/cover.PNG The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1595370531470-KIT6T3TQYIGC6A5D6505/Drag-n-drop.PNG The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1595370586605-XP7B5L8E8LETDWEXXP20/our-promise.PNG The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137261560-7BZMNGXWHI8VPI5O4KN5/firmstatements.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137298227-TTDI61UJE4DNDE0BKBQH/James1.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137298222-8E4E4Z81FLSZVZLL9QMV/James2.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137298452-XMSJ646JX3M15OJTPM10/Jim1.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137298599-ABM4BMC39X4TPDX0FC6W/sandra1.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137331924-KWE0AJU8SDQYXVHZC6FM/script.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137439315-9HP5OWC9VX2X5KCJE8XA/disconnect.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596137439162-GJO1M3IWHPSYOZ3MMZH3/script2.jpg The Power of Redirection https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596143610590-20U3K3WUKSTIQB39GATO/NewStatement.jpg The Power of Redirection https://quilltokeydesigns.com/new-website-design daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405192197-63R90HB3SPRVXRITY4I5/cover.JPG New Website Design https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405192320-ULVI7LZSGXI2686TRIEO/edit+screen.JPG New Website Design Users cannot see the check marks until they complete each section! When all sections are completed the "next" button appears and allows them to proceed. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405192432-V5DG7OPTDCNKT8D3GBEZ/mainmenu.JPG New Website Design After each video is watched that section is marked as completed https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405192942-640O9EXGKERWWJ3XOY2X/home.JPG New Website Design Each video has controls at the top and the "back" button does not appear until the user reaches the end of the video. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405192079-8MF7J2PE03FV6ZS7ZY34/blog.JPG New Website Design Each video has controls at the top and the "back" button does not appear until the user reaches the end of the video. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598405439821-9PZY7GYLA3SA21N7FPFV/end.JPG New Website Design https://quilltokeydesigns.com/hpc daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598476330823-92Y9RHJAIQTI3HXV5U6G/jobaid.jpg Healthy Pet Credit - Job Aid This is a snip of the full Job Aid that is in Q&A format after explaining the two insurance rate filing structures. The table of contents to the right allows users to jump to the specific question they have to retrieve the answer. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596059773699-S0SOZU8EBURZ2KH9LJI8/stairs.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596060486203-6WTXY0XI7Q8H41UG51FI/diagram.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596060486166-SVQG1QM42BZESYYVY2DW/interactive.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596060486269-6TH6EMCPWOJ6J2Z7FELA/casestudy.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598476290662-3198J4SNJ4SN6PQMBTSO/credit.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596060485550-FH9596RMOLHMU5M4WTIN/flashcard.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1596060486268-MDBJSTM03H878V5M38Y2/losshistory.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598476215180-MOCRQLDSPJ2HYQF4YM0I/explain.jpg Healthy Pet Credit https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598476235617-Z6CUKTUD3RU0R0XMD5CC/renewal.jpg Healthy Pet Credit https://quilltokeydesigns.com/math daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1594915106309-MGNPILHVVV3U039SSZ5Q/teacher.jpg Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1594915122579-WL8DGABQ393MLQJP1PTE/example.jpg Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598471219228-Z16ZT40A1TQ1JN67PMNJ/topiocs.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598471276123-0RSKJ61EQUBC85O13RVK/example3.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598475962255-UV2SKJZI1LPPXRO5WF87/tryagain.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598476007111-2NZ6CAO0C502YHQ8U4D1/examplereal.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598471275822-LAMRR5LXIK7YXLI55BVX/mathwrong.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598471276132-Z5ECPS0DQDQF687OXL1D/formula.JPG Claim Reimbursement https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598471276724-YD6Y3DB4D3YSU6OSNL7W/practice.jpg Claim Reimbursement https://quilltokeydesigns.com/escalation-hierarchy daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409895201-DZA48Y8JN5LQ055XEA2T/JobAid.jpg Escalation Hierarchy - Job Aid I added three sections were added to the Knowledge Base to accompany this course. They review how to transfer to a supervisor, when to transfer, and how to handle social media threats. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409758734-0GN24HBORAQED8OV2Y1E/canada.JPG Escalation Hierarchy https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409759635-L21R2HRIXFOXPBEM5HN2/cover+pic.JPG Escalation Hierarchy https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409757409-931SA5R6OQELVQH7NAFK/coverphoto.JPG Escalation Hierarchy https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409757392-0FIM6NJJFVS00EM76R18/quiz.JPG Escalation Hierarchy https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409758408-LL59C2QVF9ITF91AG6WV/steps.JPG Escalation Hierarchy https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598409758292-ZI79XZMZ4TS4ZTNRNGYK/whatdoudo.JPG Escalation Hierarchy https://quilltokeydesigns.com/covid-19-exceptions daily 0.75 2020-08-26 https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598408630198-O5JIERRUX7I0HSOEV8N5/jobaid.JPG COVID 19 Extensions - Job Aid This custom job aid was created to outline all COVID-19 extensions within the course. This allowed employees to easily access the same information at all times. https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598408830311-Q83PHBAEDQ2B7UJW9FZU/timeline.JPG COVID 19 Extensions https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598408830179-LXLN2KH3Y08MGDA9FNN5/annual.JPG COVID 19 Extensions https://images.squarespace-cdn.com/content/v1/5e8dff939db7b95a5c7691ce/1598408830204-J83P27PHWWLDNJJLQ221/extension.JPG COVID 19 Extensions