Healthy Pet Credit

Insurance policies that meet certain qualifications for few or no claims will receive a credit on their policy annually. This is a complex topic as there are two sets of rules depending on the rate filing the specific policy is under. Also, within each rate filing rules there are strict rules for how to earn and lose the credit annually.

This course is designed for new hires and current employees so that they can determine what HPC a policy will receive each year and be able to explain that to customers.

Time:

  • 20 minutes to complete.

Development Features:

  • Users must progress through each section in order to build knowledge.

  • Employees pet names and photos were included throughout the course to give a personal feel!

  • Each section is very interactive!

  • Case studies of real pets help users apply their knowledge in scenarios.

  • Clickable diagrams isolate information and allow the user to focus on particular pieces of information.

  • Audio recordings throughout the course explain the clickable diagrams.

  • Interactive screenshots are of the users actual tools and systems.

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Video Walk-through

Take a look at the course itself and how the user gets to interact with so many elements along the way!

 
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Job Aid

This is a snip of the full Job Aid that is in Q&A format after explaining the two insurance rate filing structures.

The table of contents to the right allows users to jump to the specific question they have to retrieve the answer.